Terms and Conditions

Witaya International Design Co.,Ltd Bangkok, Thailand Standard Terms of Business Website We guarantee all of our products for quality of workmanship , to be as described and fit for their particular purpose. All of our products are hand crafted and slight variations in styles, colours, shapes etc.. are to be expected. This is why with promotions or when the customer is likely to need more goods they order sufficient initially because the reorder might not match exactly. Standard acceptable sizes are the norms we use for our manufacture. That is basically 13" or 33cm for choker lengths(circumference) for Europe and USA and 12" or 30cm for the rest of the world. If you require different lengths please let us know at time of order and we would be pleased to manufacture them accordingly. All queries and clarification on description and manufacture must be made at time of order and before manufacturing begins to enable us to make any changes to suit customers' needs. We regret there can be no changes once an order is confirmed for production. We take great care in the manufacture of your order and its quality control and welcome outside inspections by the wholesale customer or customers' agents prior to shipment Failing this our count and quality control must be accepted. If goods are inspected by customer or customers agents we will not accept any complaints or returns on specification , description or quantity of goods from customer on receipt Occasionally mistakes do occur or materials are faulty which cannot be seen prior to shipment. Therefore we request that goods be inspected by customer on receipt and any complaints on hidden faults or quality problems notified to us within 7 days of receipt. Otherwise goods are deemed to have been accepted as is. In exceptional cases when goods are returned to the customer by the final consumer outside this time limit and where it has not been possible to rectify the fault by the customer we will accept the goods as per no 7 below. Goods notified to us as faulty( see No 5 above) must be returned freight prepaid within 1 months after shipment. A return authorization request accompanied by a complete listing must be sent to us prior to shipment and the authorization number quoted on the prepaid airway bill or delivery note. At our sole option we will either repair and return the items freight collect or issue a credit note where this is not possible or practical. We do not operate a sale or return policy i.e. we do not accept returns of unsold goods for wholesale customers. Goods sold ex factory. We do not insure any goods past our factory door so customers are advised to take out their own insurance. Any claims are with your carrier. We generally use UPS on behalf of customers for all wholesale shipments and we have excellent rates with them. Allow 4-5 weeks for delivery for most items. We do not guarantee that our products will comply with any regulation in the country of destination . It is up to the customer to advise us which regulations we must comply with and obtain our response as to whether we can manufacture or not . Orders will be shipped as rapidly as possible by registered airmail which is FREE for retail customers only. For wholesale customers please contact us for an exact freight quote based on the size of the order. All Thai domestic orders include VAT@7%. All foreign shipments are tax free. All US$ prices are calculated at the rate of THB42=US$1.00. There might be a currency surcharge when placing your order. We will advise on confirmation if this is the case.. Please note that your shipment could be subject to tax and customs duties at destination. CLOSE